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What
is our return policy?
We want you to be completely satisfied with your purchase, for
that reason we offer a 14 day money back guarantee return policy
from date of purchase. If you need to return your purchase, securely
wrapped the item and return it to us by USPS (United States Postal
Service). Please insure the item for your protection. Make sure
the item is properly packaged its original form like re-attaching
all shipping bands around the doors, hood and trunk. You may return
your item(s) for a full refund of the purchase price plus any
applicable sales tax within 14 days of the invoice date. If you
paid with a credit card, the debited amount will be returned to
the card number. If you paid by a check or money order, a company
check will be sent to you after we have received the product.
Please note that the shipping and handling charge is nonrefundable
unless is our error in shipping. We ask you contact our customer
service to receive an authorization number for the items you wish
to return at: returns@diecaststation.com
or call us at (866) 576-PS4U (7748) M-F 10:00 a.m. to 6:00
p.m. PST. Once a RMA # is obtained, please securely wrap the item
(s), include a packing slip, and a reason for the return so that
we can expedite the return processing. We will notify you via
e-mail of your refund once we have received and processed the
returned item.
How do you process my returns/exchanges?
Diecast Station does not exchange or refund on any item that shows
tear and wear, scratches, dents, missing emblems, and without
itŐs original box (if they came in box at time of ordering). -
If the item is damaged during shipment, please store item in a
safe place and contact us immediately to file a claim at USPS.
Please note that it is very important for you to retain the damaged
product in order to file the claim. -We will replace a product
if defected, or any errors/mistakes made by us through out the
shipping process. Please return all merchandise to:
Diecast Station
9 West Main St. Alhambra, CA, 91801
ATTN: Returns Department