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How do I order?
Select the item you wish to purchase and click the "Buy" box. Once the item has been selected, hit the click "Buy" button and it will add the item (s) into your shopping cart. You are now in the Shopping Bag area. At this stage, you can do the following:

1. Please review your purchase and the quantity below
2. To update order, change appropriate quantity & click "update cart". You can either continue shopping or check out at this point. If you are ready to check out, then proceed to step 3.
3. Click the "checkout" button below and it will take you to the billing and shipping page.

We ask that you print out the page before submitting the order for referencing. Once the order has been submitted, an email confirmation will be sent to you automatically. For your verification purposes, your billing address must match what your issuing credit card has on file. Please note that if we are unable to validate your billing address on you credit card, we will hold the order until you provide us with the correct information. We will contact you if this is the case. We reserve the right to cancel your order if address verification can not be validated.

When do we process your order?
Orders are processed within 2-3 business day if item are in stock. We strive to process each order in a timely manner. To help in a smoother transaction, please be sure to provide the correct billing address on your credit card. This will make your ordering and our processing much more efficient.

May I cancel or change my order?
We take pride in getting your order right. If for any reason you need to change or cancel an order, please contact by emailing at info@diecaststation.com by 2PM PST from Monday to Friday. This applies to orders that have not shipped from our facility. *Please note: Orders are processed daily Monday through Friday during normal business hours (10AM-6:00PM, except Saturday &Sunday and legal Holidays).

How do I check for the status of my order?
For your convenient, you can track your by entering your email address and the order number after 6PM PST. If for any reason, you are not able to track your order, please contact us by email at info@diecaststation.com. and we will look up the information for you. There can be a number of reasons for a delay in being able to track your order on our website such as: Order is temporary delayed because we are awaiting shipment from our supplier on the/an item, we have had to void / cancel the original tracking number with our courier and/or we are experiencing a problem in the credit card verification step.